{"id":27285,"date":"2020-11-12T21:50:25","date_gmt":"2020-11-12T21:50:25","guid":{"rendered":"https:\/\/thedesigninspiration.com\/news\/?p=27285"},"modified":"2020-11-13T13:40:37","modified_gmt":"2020-11-13T13:40:37","slug":"unsubscribe-how-to-get-over-this-unfortunate-event","status":"publish","type":"post","link":"https:\/\/thedesigninspiration.com\/news\/blog\/unsubscribe-how-to-get-over-this-unfortunate-event\/","title":{"rendered":"Unsubscribe: How to get over this unfortunate event"},"content":{"rendered":"<p>Unsubscribes hurt. It feels as if a subscriber is breaking up with you. I mean, all you want is more and more subscribers through your email marketing campaigns, and then someone just leaves.<\/p>\n<p>It feels demoting at first glance since unsubscribes translate into fewer data of people, lesser people to receive your emails, and less potential for a higher ROI on an email marketing campaign. But, as this global pandemic has taught us to look for a silver lining in everything, I\u2019ll show you some in unsubscribes too.<\/p>\n<p>As email marketers, a lot rides on our shoulders to make the unsubscription process smooth and sweet. To be honest, unsubscribes are inevitable at a point in time. So, why not make them a pleasant experience for your ex-subscribers? It\u2019s like ending the relationship on a good note so that you don\u2019t hate your ex. See, now you get it.<\/p>\n<p>Well, more than hatred it\u2019s about not being marked as spam. If you make the unsubscription process tedious chances are high, they will hit that mark spam button as a goodbye gift. So, rather than making it bitter for everyone, let\u2019s have a look at some really cool <a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/2019\/03\/the-top-7-unsubscribe-best-practices-for-email-marketers\/\" target=\"_blank\" rel=\"noopener\">practices to deal with unsubscribes<\/a> and how you can still keep your ex-subscribers in touch with your brand.<\/p>\n<div id=\"thede-3579966871\" class=\"thede-proper-below-img-2-2 thede-entity-placement\"><div data-ad=\"thedesigninspiration.com_fluid_sq_2\" data-devices=\"m:1,t:1,d:1\"  class=\"demand-supply\"><\/div><\/div><div id=\"thede-1278810190\" class=\"thede-proper-below-img-2 thede-entity-placement\"><div data-ad=\"thedesigninspiration.com_fluid_sq_2\" data-devices=\"m:1,t:1,d:1\"  class=\"demand-supply\"><\/div><\/div><h2><strong>Acknowledge and accept<\/strong><\/h2>\n<p>If someone has made their mind to unsubscribe from your brand and emails, they want it to happen as soon as they click on that link. Sending them an \u201chonor the request within 10 days\u201d won\u2019t do you any good. Keep the unsubscription process short and crisp. It would save your brand from those infuriating spam reports.<\/p>\n<p>If you are having a hard time getting over the unsubscribes for your brand, then seeking professional assistance like Marketo certified associates or Mailchimp email experts would be a significant boost to campaigns\u2019 planning and execution.<\/p>\n<h2><strong>Giving a break<\/strong><\/h2>\n<p>With so much going on around the world right now and with email exchange rates skyrocketing through the roof, it\u2019s entirely possible that people might want to hear less of your brand and its deals. They might just want to have a short break without really cutting it off. If you play the game on \u2018everything or nothing\u2019 rules, then you might be in trouble.<\/p>\n<p>Be flexible with your subscribers. Give them the options apart from the unsubscribe button as well. Suppose they are left with no choice other than unsubscribing completely. In that case, your brand might lose some valuable customers (or future customers) who actually wanted to stay along and know about your brand but couldn\u2019t. So, it\u2019s imperative to provide them with opt-down options (with reduced email frequencies, selective updates) instead of opt-out. This way, you can reduce the number of unsubscribes for your brand by giving your subscribers the power to choose the type and amount of information they want to be served.<\/p>\n<p>Can\u2019t think of enough ways to strike the right chord with your subscribers (or ex-subscribers in this case)? Don\u2019t worry, tried and tested methods like Salesforce email templates and <a href=\"https:\/\/email.uplers.com\/salesforce-pardot-email-templates\/\" target=\"_blank\" rel=\"noopener\">Pardot email templates<\/a> cover every aspect of your email marketing campaign. They are kind of breakup ninjas!<\/p>\n<p>Now, let\u2019s have a look at this email from BetaList. Observe the overall tonality and then how they bring the point home of cutting down the frequency of emails from daily to weekly. Not just the option of cutting down, but the messaging which you deliver along with that option also matters a lot.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"1014\" class=\"wp-image-27286\" src=\"https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image.png\" srcset=\"https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image.png 680w, https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-201x300.png 201w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/p>\n<p><em>Source: <\/em><a href=\"https:\/\/reallygoodemails.com\/emails\/i-am-sorry-it-didnt-work-out\" target=\"_blank\" rel=\"noopener\"><em>Really Good Emails<\/em><\/a><\/p>\n<h2><strong>Second chances<\/strong><\/h2>\n<p>Sometimes breakups are just mistakes, miscommunications for that matter. Sometimes subscribers accidentally click that unsubscribe button while going through the mails. Giving them a chance to resubscribe will make them hop on board again instantly. If you don\u2019t feature a resubscribe link, then those people might not find a way back, and you would end up losing subscribers for your brand.<\/p>\n<p>This example from Best Made mentioned below is exactly what I am talking about. Notice how simple the conversation has been kept\u2014a precise example of how to get those subscribers back<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"545\" class=\"wp-image-27287\" src=\"https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-1.png\" srcset=\"https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-1.png 680w, https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-1-300x240.png 300w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/strong><\/p>\n<p><em>Source: <\/em><a href=\"https:\/\/reallygoodemails.com\/categories\/unsubscribe\" target=\"_blank\" rel=\"noopener\"><em>Really Good Emails<\/em><\/a><\/p>\n<h2><strong>Unsubscribe confirmation emails: A big NO<\/strong><\/h2>\n<p>It\u2019s obvious. They have left, and they clearly don\u2019t want to listen from you anymore. Hence, sending a confirmation mail about their act of unsubscription won\u2019t build any burnt bridges. Instead, it\u2019s humble to provide them instant confirmation on that landing page itself.<\/p>\n<p>Moreover, it\u2019s not a good practice to write emails to your ex-subscribers hoping to get them back someday. It doesn\u2019t work like that. Still, if you\u2019re adamant and want to give it another shot, then you need to run a separate resubscribe campaign, on another medium like social media ads.<\/p>\n<h2><strong>Wrapping up<\/strong><\/h2>\n<p>Though the entire email marketing is tricky, handling the unsubscriptions is at another level. On the one hand, you are losing the one thing that matters the most to an email marketer, and on the other hand, you have to make them feel good about it. Unsubscribing is not a pleasant experience, but it\u2019s great to fine-tune your brand, its offerings and the most important, its messaging. You should be able to work out why it didn\u2019t work with your subscribers, and yeah, there\u2019s always the next time.<\/p>\n<h2><strong>Author Bio<\/strong><\/h2>\n<p>Kevin George is Head of Marketing at Email Uplers, one of the fastest growing custom email design and coding companies, and specializes in crafting professional email templates, <a href=\"https:\/\/email.uplers.com\/psd-to-email-html-conversion-service\/\" target=\"_blank\" rel=\"noopener\">PSD to HTML email conversion<\/a> and free HTML email templates in addition to providing email automation, campaign management, and data integration &amp; migration services. He loves gadgets, bikes, jazz and eats and breathes email marketing. He enjoys sharing his insights and thoughts on email marketing best practices on his blog.<\/p>\n<p><strong>Headshot:<\/strong><\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-27288\" src=\"https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-2.jpeg\" width=\"99\" height=\"99\" srcset=\"https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-2.jpeg 225w, https:\/\/cdn.thedesigninspiration.com\/wp-content\/uploads\/sites\/3\/2020\/11\/word-image-2-150x150.jpeg 150w\" sizes=\"auto, (max-width: 99px) 100vw, 99px\" \/><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unsubscribes hurt. It feels as if a subscriber is breaking up with you. I mean, all you want is more and more subscribers through your email marketing campaigns, and then&hellip;<\/p>\n","protected":false},"author":1,"featured_media":27287,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[278],"tags":[],"class_list":["post-27285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/posts\/27285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/comments?post=27285"}],"version-history":[{"count":2,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/posts\/27285\/revisions"}],"predecessor-version":[{"id":27290,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/posts\/27285\/revisions\/27290"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/media\/27287"}],"wp:attachment":[{"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/media?parent=27285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/categories?post=27285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thedesigninspiration.com\/news\/wp-json\/wp\/v2\/tags?post=27285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}