The 5 Best ISP for Customer Support in 2020

There are thousands of ISPs providing internet services with different features designed to meet everyone’s goals and budget. That requires a bit of research and homework before you make a final decision on which ISP to select. Not only that, but there are several factors to keep in mind while choosing an ISP. Amongst them, one of the most important factors to keep in mind is which ISP provides the best customer support. Below we have compared the top 5 ISPs with regards to speed, costs, and data caps, with some consideration on customer support, let’s take a look!

Xfinity

Xfinity has the highest number of clients and coverage on more than 41 states throughout the US. It delivers high speeds up to 2Gbps and provides a variety of packages to fit everyone’s needs. It provides the option from fundamental internet to all-out bundling options that combine broadband web, cable, home phone and even home security. It also provides the choice of skipping any sort of contract or agreement if a customer is not interested in long-term commitments. On top of that, all customers also get access to thousands of wireless hotspots across the US through the Xfinity Wi-Fi app. Moreover, it has a very supportive team behind, working day and night to provide all sorts of help to customers quite efficiently.

Spectrum

Spectrum is the best burden reliever if you’re tired of slow internet speeds. It comes with a basic 100 Mbps plan, starting at as low as $49.99 per month at most of the states, which can be upgraded up to 400 Mbps or even up to 1 Gig if you have a big family that streams and play online games collectively. Unlimited data with no data caps at all makes it one of the most popular ISP across the US and if you don’t believe it then visit speedcheck.org and see for yourself. It has a range of bundles customized to meet every sort of household’s needs and wants at economical prices. Without ignoring the fact that calling your ISPs can be a real pain in general, spectrum internet customer service is doing a great job in providing all sorts of satisfaction to their customers. Their highly trained staff take care of any queries you have and most of the time resolves within a few hours.

 

AT&T

AT&T is one of the oldest U.S. telecommunication companies, it keeps things simple and offers three basic plans; consisting of 100 Mbps, 300 Mbps, and 1000 Mbps. The two highest speed internet plans use fiber internet, whereas the 1Gbps plan has unlimited data. It also has a cheaper plan with as low as 5Mbps to entertain people with low incomes. It also lets the customer access thousands of hotspots as long as you are paying for their home internet. Its customer service was ranked 62 out of 100 according to ACSI (American customer satisfaction Index), which makes it a lot better than other ISPs.

Century Link

DSL internet provider CenturyLink ranges from 15 Mbps to 100 Mbps, which goes up to as high as 1000 Mbps on its fiber lines. It could be described as the best option for people looking for fast fiber speeds at comparatively lower prices and for TV lovers who want a reliable connection. Most of its internet plans have a data cap on 1 TB. The most unusual catch about century link is that the prices are the same between 15 Mbps and 100 Mbps, it all depends upon your luck on where you live and how much speed you get there. The perks do not stop here, they do not make you sign any contract either, you’re free to use their services for as long as you want and duck out anytime you wish to with no early termination fees at all. They are working hard and constantly trying to make their support team as good as they can and consists of a lot of satisfied customers already.

COX

The number of internet plans being offered by Cox makes them a bit more complicated than others. It starts with as low as $29.99 per month for 10 Mbps and can go up to as high as 1Gbps for $99.99. Prices are considered to be reasonable, however, availability is one of the main concerns as it is available in 18 states only. Most of the internet packages have data-limited to 1024 GB. Studies have shown an improvement in the ACSI report which is a good indication of how cox is trying to provide with best customer support.

Wrapping up

Customer support forms the foundation of any successful association and is the only area of the business that makes it stand out from the rest of the companies with great products. We have mentioned some of the best ISPs with customer support above to assist you in selecting a new Internet provider.