Todd Sumamno
Outsourcing of IT services is pretty tightly integrated into business life. Many companies have already decided to switch to outsourcing models’ work. Such schemes provide individual functions proved to be comfortable in every way. The customer receives qualified support and gets rid of problems associated with the work of non-core processes. He gets the opportunity to concentrate on the main business area, which in the end increases the competitiveness of the company. For example, if an organization uses so-called self-written IT products, then outsource full IT support is not worth it. In this case, it would be appropriate to think only about transferring to the side service functions of a part of the program. All functions not those on the risk list can theoretically be outsourced. There are many examples where organizations for the sake of one-time infrequently repeated works contain internal service only because it happened historically. However, in a situation where all companies are forced to save and optimize as much as possible business processes, having extra departments and services on staff is simply unprofitable. But not all companies know how to outsource web development effectively.
Do not forget that outsourcing does not mean the exclusion of any business function from the organization, but only involves improving its quality and,
possibly a reduction in costs associated with it. Such an approach can be said that outsourcing has no boundaries, the main question is to ensure its effectiveness. Indeed, now it is necessary to pay attention to the effectiveness of outsourcing. Lately, the time the market developed quite fast, companies quickly captured a market niche.
The main reason for the growth of the outsourcing market is an opportunity for customers to access more
Qualitative competence possessed by the service provider. Not unimportant is the pricing policy. According to a Daxx salaries report, the average salary in the US is over $ 100,000.
Businesses need not IT infrastructure and IT services, but IT services. This approach allows company executives to represent the budget as a set of services, see how they volume and quality affect the business and budget, and make decisions based on this.
According to foreign studies, the criteria for choosing an outsourcing service provider in 2020 were distributed in decreasing order of importance as follows:
• quality of services offered;
• procedural expertise;
• the proposed level of cost optimization;
• innovativeness;
• industrial expertise;
• compliance of the proposed technical and commercial proposal with strategic development goals
customer business;
• proximity to corporate cultures.
At the stage of selection of suppliers, it is necessary to analyze the market of suppliers in order to assess the economic attractiveness of outsourcing offers. In our opinion, a supplier of quality outsourcing services should provide: guarantee result;
flexible pricing;
provision of competent specialists;
possibility of replacement specialists;
provision of additional services;
methodological support;
Complexity the provision of services;
reliability and experience of the supplier.
All these parameters help to choose the most effective outsourcing company. Since there are no mechanisms for regular assessment of the quality of the outsourcing company, there is a likelihood that the quality of service will drop to an unsatisfactory level. Therefore most effective use for monitoring a set of key performance indicators and their regular assessment. One of the key indicators, in this case, are financial indicators. These may include indicators of cost reduction for IT – department, increase in enterprise income, increase in market share and sales due to concentration on core business, market growth company value.
The cost-effective partnership between еhe supplier and customer of IT – services consists of several components:
• price of IT services;
• the result that the customer receives
• ease of work with a service provider.
As a rule, this includes the deadlines for project response time to the appeal, the stability of the service provided. The customer must understand why he
pays money and how to use it effectively outsourcing for your business. Also, IT provider–services seeking long-term cooperation with your customers, should be ready to provide comprehensive and cost-effective services.
An analysis of the efficiency of the outsourcing of IT services to outsourcing can lead to the following typical recommendations that may be useful in making solutions.
Also, IT provider–services seeking long-term cooperation with your customers, should be ready to provide comprehensive and cost-effective services.
An analysis of the efficiency of the outsourcing of IT services to outsourcing can lead to the following typical recommendations that may be useful in making solutions. Currently, the most effective outsourcing the following types of IT services:
• services that are simple in terms of their organization and provision;
• services for the maintenance of highly specialized equipment;
• services that do not contain confidential information;
• services that require the involvement of expensive IT – staff with incomplete loading;
• services related to one-time developments.
Thus, the article analyzed many factors that can affect the decision to transfer IT services to outsourcing.
There is no business that can move towards outsourcing is only influenced by one of the motivations. But one of the main factors in determining the feasibility of outsourcing IT services should be possible risks and economic
efficiency. To determine the economic the effectiveness of outsourcing IT services is necessary to conduct a cost analysis of the service, analyze
possible risks and the cost of organizing control for external IT service providers.
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