Todd Sumamno
User experience is a significant factor in determining how people perceive your website. A good user experience can lead to higher conversion and more loyal customers, while a bad user experience can drive people away. But, how are you going to know if you’re creating a good user experience?
Prototyping is a great way to test your user experience and see if you’re on the right track. It’s one of the most important elements of the design process. It will enable you to see how your users behave on different parts of your site.
Other than prototyping, there are other ways you can evaluate your website’s user experience. This article will go over some of these techniques in creating the best possible user experience for your site.
User Experience: Why Measure It?
User experience (UX) is a term used to describe how well a person feels about using your site, app, or other similar product. For example, if you have lots of errors on the page, or it takes too long for content to load, users may feel frustrated and averse to return.
Evaluating your websites’ user experience will help you identify and fix any issues so your site can provide an enjoyable experience to visitors. This reason is why many suggest to get custom web design services instead of pre-made templates.
UX can be difficult to measure because many components can affect a person’s opinion of your site. That said, here are some common points to measure so you can have an idea about how well visitors feel about your website or app.
How To Measure User Experience
Since UX measures how the person feels about the product, what you need to assess can be broken down into three parts: ease of use, usefulness, and overall satisfaction.
1.Run A Usability Testing To Measure UX
One of the most crucial things to measure is how easy it is for users to use your website. You can find out the answers by testing your website’s navigation bars, calls-to-action, and flow layout design. You can either find someone to do it for you or hire a UX testing agency.
You could use the heuristic evaluation method to assess how easy or difficult it is for visitors to perform different tasks on your website. This can be done by assigning points to each task from one (easy) to five (difficult), and then summing them up.
2. Conduct A Customer Satisfaction Survey
Conduct customer satisfaction surveys to gauge your website’s user experience. Talk with site visitors about where they had difficulties, what they liked and didn’t like on the site, and how easy it was to find what they were looking for.
You may ask users to rate their experience on a scale from one (bad) to five (excellent). You will need to have enough responses for this test. The more you have, the better. From there, you’ll be able to see where there are problems, and make the necessary changes.
If you have a customer service team, they’ll help you evaluate your website’s user experience by determining the most common website-related complaints they’re receiving. Hearing the problems from the actual users of your website helps you identify the real problem and make the necessary changes to your website.
3. Track Your Website’s Usefulness Using Business Analytics Tools
The usefulness of your website will be influenced by the quality and amount of content you have on it. You can find out how useful a website is for users if they spend time using it or returning to it. If your site has many repeat visitors, this could mean users are finding the content they need.
Business analytics tools can help you see how often users come to your site and what they do while on the website. These tools will help you find out which pages are most visited or searched for by looking at keywords that lead people to your site. They also track where visitors spend their time when using your website so you can determine what content is most engaging.
Final Words
The user experience of your website is a significant factor in the impression it has on potential customers. To measure how well your website is doing, you need to measure its ease-of-use and customer’s overall satisfaction.
Run a usability testing to measure UX by either finding someone to try the website and test it for you, or hiring a UX testing agency to do the job. Use business analytics tools to track your website’s usefulness. These tools will let you to see how long and how often users come to your site. The more people visiting your website, and the longer they stay, the more valuable your website is. Lastly, conduct a customer satisfaction survey to ask your users how satisfied they are with their entire experience with your website.
Brittany
