How Artificial Intelligence Improves Safety of Modern Gambling
You must have already seen the use of artificial intelligence in different areas of life. Machine versus man has been an essential theme over the last few years and it goes back to the earliest days of computer technology. Computer scientists say AI has a high IQ, therefore, it must be able to deal with the issues that humans can not detect as fast and solve them in a more efficient way.
Machine-learning systems have introduced irreplaceable features for gambling industry. Some of them are marketing, automation, voice and facial recognition, fraud detection and predictive maintenance. AI also identifies valuable customers and enables effective customer service.
Safety is one of the biggest concerns of players worldwide. When you play online slots or bet on your favorite sports, you want to be sure your funds are safe and your information is protected.
Online gaming fraud happens if a casino operator fails to detect that a person, such as a player or affiliate, is lying about who they are and what they are doing. This as a result can affect players’ safety and overall experience.
To avoid fraud, AI uses such features as recordkeeping and data analysis in order to detect players’ specific patterns and habits. Anytime the system detects suspicious behavior, such a player is banned.
As an experienced player, you must know that gambling addiction leads to significant financial harm, and mental issues. Some players do not even recognize the signs of their addiction when chasing losses, lying about gambling activities, and borrowing money to continue gambling.
AI technology has the ability to help casino operators identify unhealthy patterns before they become a problem. Therefore, AI can detect such players and create a safer environment for them to prevent money losses and big phycological issues. It seems like AI has endless opportunities if it can identify and assist at-risk players.
English mathematician Alan Turing once said: “If people trust artificial intelligence (AI) to drive a car, people will most likely trust AI to do your job.” Many people that visit and spend time at an online casino want to interact with a real person when it comes to solving account, bonus or withdrawal issues. Unfortunately, many feel disappointed when being assisted by chatbots.
It is actually amazing what kind of complexity chatbots are able to handle. They are dealing with routine questions and are actually useful. However, many casino players still want someone to feel empathy and have a more “alive” experience. Regrettably, AI just can’t do this and will never be able to do this.
As you can see, there are certainly more pros of integrating AI into gambling business as it can significantly improve the level of safety – the vital part of a satisfying experience.